Refund and Return Policy

At Rattanlite, we take great pride in our handmade rattan jewelry, each piece crafted with care using natural rattan and durable stainless steel connections to ensure both uniqueness and quality. To ensure your satisfaction while protecting the integrity of our products, we have designed a comprehensive refund and return policy. Please review the details below:

7-Day Full Refund Guarantee

If your jewelry arrives damaged or is significantly different from what you ordered, please notify us within 7 days of receipt. We will offer a full refund or replacement once the product is returned in its original condition and packaging.

10-Day Return Window for Change of Mind

If you simply change your mind, you may return the jewelry within 10 days from the delivery date. Since our jewelry is delicate and handcrafted, please ensure it is unused, packed carefully in its original packaging, and protected during return shipping to prevent any damage.

Return Conditions

  • The jewelry must be in its original, resalable condition. Any signs of damage or use may result in the refusal of the refund.

  • Due to the natural materials and handmade process, minor variations in color or shape are normal and do not qualify for return.

Return Process

  1. Contact us at [email protected] or 0912316619 to arrange your return and receive detailed instructions.

  2. Pack the jewelry securely using the original packaging or similar protective materials to prevent damage during transit.

Return Shipping Costs

  • If the product is defective or damaged upon arrival, Rattanlite will cover the return shipping costs.

  • For returns due to a change of mind, the customer is responsible for return shipping fees and any risk of damage during return shipping.

Important Notes

  • Since our handmade jewelry is delicate and features stainless steel connections, we recommend inspecting your package immediately upon delivery. Contact us promptly if there are any issues.

  • We do not accept return shipments without prior approval, as improper packaging can lead to damage and void your refund.

We appreciate your understanding and care in handling these delicate, handmade items. Our goal is to ensure your satisfaction while maintaining the quality and integrity of each unique rattan jewelry piece.